FREQUENTLY ASKED QUESTIONS:
Below are answers to frequently asked questions.
In the event you have a question not listed below,
please call or email us for further information.
Are you insured?
Yes, we are insured and have the documentation available for reference.
Do you work on holidays?
Yes, The Woof Walkers operates 365 days a year but does take some off time when not caring for pets. It is recommended to book early to ensure space is available.
Are you Pet First Aid Certified?
Yes. any team member involved with The Woof Walkers will have completed the
Pet First Aid course and is Pet First Aid Certified.
Will you require a copy of my house key(s)?
That is entirely up to you. Typically we find it more convenient for both parties when we obtain 2 sets of keys which will be coded (no names on keys) and kept in a safe & secure location. This ensures that we are able to care for your pet with no disruption on your behalf.
Do I need to sign a contract?
Yes. The contract authorizes your permission to enter your to home to walk or care for your animals in your absence and that you agree to our policies and procedures.
What forms of payment do you accept?
We accept cash or electronic funds transfer which is due upon completion of services provided.